The contractual reationship between our agency and the Au Pair/the Host family
The contractual reationship between our agency and the Au Pair/the Host family begins when the client applies on our website and ends when the au pair exchange program finishes.
The agency and the Au pair/the Host family get to know each other. We go through the Au Pair'/the Host family's requests. After checking his/her references we schedule an interview.
After this first pre-selection, we make some propals to the Host family/the Au Pair. The Host family/Au Pair can examine all relevant documents and see if the Au Pair/ the Host family matches their expectations by phone and/or video call. If the proposed Au Pair meets the family's expectations and the other way around, both parties agree to sign a contract .
The Host family and/ or the Au pair can contact us anytime for any relationship problem or difficulty that might occur during the program.
Our agency remains available to provide both parties with assistance throughout the entire exchange period . You can reach us by phone, email or WhatsApp on all working days from 8.30 am to 7:30 pm.For any relationship problem or difficulty that may occur, the host family and/ or the au pair candidate can contact us anytime.
Our agency remains available for both parties throughout the entire exchange period . You can contact us by phone, e-mails or on WhatsApp on all working days from 8.30 am to 7:30 pm.
In critical situations the au pair can be assigend to another family or return home if no alternative stay is found. In this case a 15 days'notice is necessary. In the meantime, the family will continue hosting the au pair who will keep on carrying out his/her duties as agreed while waiting for the replacement. However, no guarantee is given that a new family/au pair will be found in a very short time, since there are lots of unpredictable conditons to be taken into consideration, such as for example the availability of a new family/au pair who meets your requirements at the time of the replacement request.